Client Success Stories
How we help New Zealand exporters overcome compliance hurdles.
Real Problems. Real Solutions.
These are actual scenarios where our compliance expertise prevented costly delays and border rejections.
Urgent Infant Formula Clearance to China
Challenge
Documentation error caught at border with container already loaded
Solution
Same-day amendment and liaison with MPI to issue corrected certificates
Result
Cleared with 0 demurrage fees
Seasonal Cherry Export Rush
Challenge
High volume, time-critical phytosanitary certificates during peak harvest
Solution
After-hours processing team deployed to handle 50+ shipments per week
Result
100% on-time departure for air freight schedule
First-Time Exporter to USA
Challenge
Client unfamiliar with FDA labeling and CBP clearance requirements
Solution
Full hand-holding and template setup with ongoing email support
Result
Smooth first shipment and repeat business secured
What Our Clients Say
Feedback from operations managers and logistics coordinators across New Zealand.
"Libretto saved us $15,000 in demurrage fees when they caught an HS code error before our container shipped. Their attention to detail is unmatched."
Sarah Mitchell
Operations Manager
Alpine Dairy Exports
"During cherry season, we need fast turnarounds. Libretto's team processed our phyto certificates in under 2 hours. They understand the urgency of perishable exports."
James Wong
Logistics Coordinator
Central Otago Cherries
"As a first-time exporter, I had no idea where to start. Libretto walked me through every document and requirement. They made the impossible feel easy."
Rachel Thompson
Export Manager
Kiwi Craft Manufacturing
Ready to Join Our Success Stories?
Let us handle your export documentation so you can focus on growth. No more border delays. No more rejected shipments.