Frequently Asked Questions
Common questions about export documentation and compliance services. Can't find what you're looking for? Contact us .
General Questions
How fast is your turnaround?
We offer same-day processing for urgent requests received before 12pm NZT. Standard turnaround is 24 hours for most documents. For Letter of Credit reviews and complex certifications, we typically complete within 24 hours to ensure complete accuracy.
What industries do you serve?
We specialise in New Zealand primary industries including dairy, meat & seafood, horticulture, wine, agriculture, and FMCG. We understand the specific MPI requirements, country protocols, and documentation standards for each sector.
Can Libretto help me find an international buyer for my product?
Yes. Buyer sourcing is one of our three core services. We source verified international importers matched to your product across Asia, the Middle East, Europe, and North America. Our model is transparent — you see the importer's price and our commission margin. No hidden fees.
I've never exported before. Can Libretto help me get started?
Absolutely — that's exactly who we're built for. Many NZ growers and producers come to us without any export experience. We handle the entire journey: finding you an international buyer, registering you with MPI, preparing all documentation, and coordinating freight and logistics. Book a free discovery call and we'll walk through the process.
What does 'end-to-end export services' mean?
It means we manage your entire export journey — not just the paperwork. Our three service pillars are: (1) Buyer Sourcing — we find verified international buyers for your product, (2) Documentation & Compliance — we prepare, verify, and submit all MPI certificates, certificates of origin, commercial invoices, and LC document sets, and (3) Logistics Coordination — we coordinate freight bookings, container scheduling, and shipping documentation so your goods arrive on time.
Export Documentation
Can you handle complex letter of credit requirements?
Absolutely. We specialise in reviewing LC terms to ensure all documentation matches perfectly, preventing bank rejections. Our team has processed LCs for shipments to over 40 countries, including strict compliance markets like China, Middle East, and EU.
Do you provide MPI certification?
Yes, we are Export Document Specialists and can prepare MPI Trade Certificates, phytosanitary certificates, and health certificates. We work directly with MPI-approved inspectors and can coordinate all necessary inspections for your shipment.
Pricing & Billing
Do you offer monthly billing?
Yes, approved regular exporters can set up a monthly account with net 14-day payment terms. Casual users can pay via credit card per transaction. Monthly accounts require a brief credit check and typically 2-3 invoices of history before approval.
What are your service fees?
Certificate of Origin starts from NZD $45, Commercial Invoices from $35, and full document packages from $150. Letter of Credit review and management services are quoted based on complexity. Contact us for a detailed quote based on your specific needs.
How does Libretto's buyer sourcing pricing work?
For buyer sourcing, we operate on a transparent commission model. You see the importer's price and our margin — no hidden fees, no opaque middlemen. Documentation services are priced per-shipment with no lock-in contracts. For end-to-end export management, we offer tailored retainer packages. Book a discovery call and we'll give you a clear quote based on your specific needs.
Logistics & Shipping
Can you help with urgent shipments?
Yes, we offer same-day urgent processing for requests received before 12pm NZT. After-hours emergency support is available for critical shipments. Urgent service fees apply – contact us immediately if you have a time-sensitive export.
Do you work with freight forwarders?
Yes, we partner with freight forwarders and can deliver documents directly to your forwarder or shipping line. We're experienced in coordinating with logistics providers to ensure documents arrive on time for shipment departure.
Does Libretto handle freight and shipping?
Yes. We coordinate freight bookings, container scheduling, cold chain logistics, and all shipping documentation. The key advantage is that your documentation and logistics are managed as one integrated process — not two separate silos with different providers. This reduces errors and keeps your shipment on schedule.
Still Have Questions?
Our compliance experts are here to help with specific questions about your export documentation needs.