Frequently Asked Questions
Common questions about export documentation and compliance services. Can't find what you're looking for? Contact us.
General Questions
How fast is your turnaround?
We offer same-day processing for urgent requests received before 12pm NZT. Standard turnaround is 1-2 business days for most documents. For Letter of Credit reviews and complex certifications, we typically require 2-3 business days to ensure complete accuracy.
What industries do you serve?
We specialize in New Zealand primary industries including dairy, meat & seafood, horticulture, wine, agriculture, and FMCG. We understand the specific MPI requirements, country protocols, and documentation standards for each sector.
Export Documentation
Can you handle complex letter of credit requirements?
Absolutely. We specialize in reviewing LC terms to ensure all documentation matches perfectly, preventing bank rejections. Our team has processed LCs for shipments to over 40 countries, including strict compliance markets like China, Middle East, and EU.
Do you provide MPI certification?
Yes, we are MPI-certified and can prepare MPI Trade Certificates, phytosanitary certificates, and health certificates. We work directly with MPI-approved inspectors and can coordinate all necessary inspections for your shipment.
Pricing & Billing
Do you offer monthly billing?
Yes, approved regular exporters can set up a monthly account with net 14-day payment terms. Casual users can pay via credit card per transaction. Monthly accounts require a brief credit check and typically 2-3 invoices of history before approval.
What are your service fees?
Certificate of Origin starts from NZD $45, Commercial Invoices from $35, and full document packages from $150. Letter of Credit review and management services are quoted based on complexity. Contact us for a detailed quote based on your specific needs.
Logistics & Shipping
Can you help with urgent shipments?
Yes, we offer same-day urgent processing for requests received before 12pm NZT. After-hours emergency support is available for critical shipments. Urgent service fees apply – contact us immediately if you have a time-sensitive export.
Do you work with freight forwarders?
Yes, we partner with freight forwarders and can deliver documents directly to your forwarder or shipping line. We're experienced in coordinating with logistics providers to ensure documents arrive on time for shipment departure.
Still Have Questions?
Our compliance experts are here to help with specific questions about your export documentation needs.