Service Agreement & Terms & Conditions
For Export Documentation Services (New Zealand)
1. Introduction
These Terms & Conditions ("Agreement") govern the provision of export documentation and related services ("Services") by Libretto ("Provider", "we", "us") to the client ("Client", "you"). By engaging our Services, you agree to be bound by this Agreement.
2. Scope of Services
We provide export documentation and support services, including but not limited to:
- Certificate of Origin preparation
- Commercial invoice preparation
- Packing list preparation
- Bill of Lading coordination
- HS code classification
- MPI Trade Certificate
- Customs compliance checks
- Trade advisory
- Digital document management
Any additional services must be agreed to in writing.
3. Client Responsibilities
The Client agrees to:
- Provide accurate, complete, and timely information required for document preparation.
- Supply all commercial details, product descriptions, and shipment data.
- Ensure all information provided is truthful and compliant with New Zealand law.
- Review all documents before submission to third parties.
- Notify us immediately of any errors or required changes.
We are not responsible for delays caused by incomplete or inaccurate information.
4. Fees & Payment Terms
- All fees are quoted in NZD unless stated otherwise.
- Payment terms are 14 days from invoice date unless agreed otherwise.
- Late payments may incur interest at 2% per month.
- Chamber of Commerce stamping fees and third-party charges are billed at actual cost.
- Priority or after-hours processing may incur additional fees.
- We reserve the right to suspend services for overdue accounts.
5. Turnaround Times
Standard turnaround times vary depending on the service. We will make reasonable efforts to meet agreed deadlines, but we are not liable for delays caused by:
- Third-party agencies (e.g., Chambers, freight forwarders, customs).
- Incomplete or inaccurate information from the Client.
- System outages or events beyond our control.
6. Accuracy & Liability
We take care to ensure documents are accurate and compliant. However:
- The Client is responsible for reviewing all documents before use.
- We are not liable for losses arising from incorrect information supplied by the Client.
- We are not liable for penalties, delays, or costs imposed by customs, carriers, or third parties.
- Our total liability is limited to the amount paid for the specific service in question.
7. Confidentiality
Both parties agree to maintain the confidentiality of all commercial, personal, and shipment information shared during the engagement. We use secure systems and industry-standard data protection practices.
8. Intellectual Property
All templates, tools, and proprietary materials remain the property of the Provider. The Client receives a non-exclusive licence to use documents created for their shipments.
9. Termination
Either party may terminate this Agreement with written notice. The Client must pay for all services completed up to the termination date. We may terminate immediately if:
- The Client provides fraudulent information.
- Payments are overdue.
- The Client breaches this Agreement.
10. Force Majeure
We are not liable for delays or failures caused by events beyond our control, including natural disasters, system outages, government actions, or transport disruptions.
11. Governing Law
This Agreement is governed by the laws of New Zealand. Any disputes will be resolved in the jurisdiction of the New Zealand courts.
12. Acceptance
By engaging our Services, the Client acknowledges and agrees to these Terms & Conditions.